Shipping and Returns

LNC Professional, a trading name of LNC NSI Barbados SRL

Website: lncpronails.com

Draft version: 1.0

Draft date: 18 July 2026

Effective date: 18 July 2026

This policy forms part of our Terms of Sale and Terms of Service.

Part 1: Shipping

1. Where we ship from

We ship from the USA, Panama, Dubai, Jordan or Malaysia, based on the customer's location.

Your order ships from whichever of those locations serves you best. You do not choose it, and you do not need to.

Two things worth knowing:

• If your order includes items held in more than one location, it may arrive in more than one shipment, on different days. You are not charged twice for freight on a split we caused.
• Occasionally the nearest location is out of stock. We may then ship from another, hold the item, or offer a substitute. We will tell you which before we proceed.

Where we split a shipment for our own reasons, we absorb the extra freight. Where you ask us to split one, the additional freight is quoted before we ship.

2. Launch phase: read this if you are ordering in our first three months

We are still filling regional inventory. For roughly the first three months from launch, a retail order may still involve an international leg even though you are ordering from a region we serve, because the nearest location may not yet hold your item.

In practice this means longer transit and a customs step you would not otherwise have.

From month three onward, regional distributors carry stock and supply on a traditional regional schedule, and most orders stay inside your region.

We will tell you at the point of order if your order is affected. If the timeline does not work for you, you can cancel before dispatch for a full refund.

Launch is 1 August 2026, so the launch phase ends 1 November 2026.

3. Processing and dispatch times

Retail tiers (Salon Owner, Nail Technician, Nail Student)

Orders are shipped within 2 business days of receipt, supplied from stock, plus transit time for your zone.

Be clear on what this means. "Shipped" means your order has been picked, packed, and handed to the carrier at the dispatching location. It does not mean delivered. Transit time runs from that point and is separate. We commit to the 2-day dispatch window. We do not commit to a delivery date.

Retail orders are paid in full at the time of order, so the 2-day clock starts when your payment clears, not when you click submit.

Distributor and Reseller tiers

These orders run on the 50/45 model: 50% deposit on order, and delivery in about 45 days.

The 45 days covers allocation, consolidation, and freight. It is a target, not a guaranteed date. Where an order is large, split across locations, or moving by sea freight, it can move. We will tell you when it does.

Processing delays

Orders can be held by incomplete payment details, an unclear delivery address, missing import documentation, or an out-of-stock line. We will contact you. Nothing sits silently.

Business days and closures

Business days are Monday to Friday at the dispatching location. Each location observes its own local public holidays and weekend pattern. Note that the working week is not Monday to Friday everywhere we ship from, which matters for Dubai and Jordan.

Working weeks differ by location, and public holidays in each region affect dispatch and customs clearance. The dispatch date for your order is confirmed when you order.

4. Transit times

Transit time is separate from dispatch and depends on your zone, the service level, the carrier, and customs.

Transit time is quoted for your destination at the time of order, from live carrier rates. We do not publish estimates we cannot stand behind.

All transit times we publish are estimates. They are not guaranteed delivery dates, and they exclude time spent in customs, which is outside our control and can be significant on some routes.

5. Freight charges

Freight is charged at a zone rate. There is no free shipping. We do not run free-shipping thresholds or bury freight in the product price. We quote it separately so you can see it.

Your freight charge is calculated from:

• your delivery zone;
• the weight and volume of the order (bulky low-weight items are charged on volumetric weight, which is standard carrier practice);
• the service level; and
• any special handling, which applies to some liquids and chemicals.

Freight is quoted at the time of order for your destination and order weight. There is no free shipping. Ask us for a landed cost before you commit and we will give you one in writing.

Insurance. Risk passes to you when we hand goods to the carrier, so freight insurance is worth taking on larger orders. Insurance is included as standard on wholesale orders (Distributor and Reseller) and is optional at cost on retail orders.

Dangerous goods. Some nail products (monomers, certain solvents and gels) are classified as hazardous for air transport. These can carry surcharges, route restrictions, or a sea-freight-only requirement into some countries. Where this affects your order we will tell you before dispatch.

Some chemistry is restricted or prohibited on air freight, and some destinations restrict import. We will tell you before you order if anything on your list is affected on your route.

6. Customs, duties, and import taxes

In most cross-border sales, you are the importer of record.

That means that once the goods reach your country, you are responsible for:

• customs clearance;
• import duties;
• VAT, GST, sales tax, or the local equivalent;
• customs broker and handling fees; and
• any import permit, product registration, or cosmetic notification your country requires.

These charges are not included in the price you pay us and are not included in your freight charge. They are levied by your government, not by us, and we cannot tell you in advance what they will be, because they vary by country, product classification, and declared value.

Practical points:

• Check before you order. If you are ordering into a market with high cosmetic duties or a registration regime, find out what it costs you before you commit. A surprise at customs is not a reason we can refund.
• We declare honestly. We will not under-declare the value of a shipment or mis-describe goods to reduce your duty. Please do not ask. It is customs fraud, and it puts your import licence and our ability to ship to your country at risk.
• Refused or abandoned shipments. If a shipment is refused, unclaimed, or abandoned at customs, the goods may be destroyed or returned at your cost, and we may deduct the freight and return costs we incur from any refund.
• Registration regimes. Some markets require cosmetic products to be registered or notified before import, and some require a locally established responsible person. That obligation is yours as importer unless we have agreed otherwise in writing. See clause 10 of the Terms.

We do not currently offer delivered duty paid (DDP). You are the importer of record and duties and taxes are yours. If that changes we will say so here.

For buyers in the EU and UK, import VAT and duty are payable by you as importer of record unless your order confirmation states otherwise.

6.1 Export screening on US-origin goods

Some of our products ship from the USA. US export rules follow goods of US origin wherever they go, including when they move onward from another location, so those rules apply to parts of our range regardless of where you are or which location serves you.

What this means for you in practice:

• We screen buyers, consignees, and destinations before dispatch. This is routine and usually invisible.
• We cannot ship US-origin goods to embargoed or sanctioned destinations, or to a party on a restricted-party list, even if you have paid. If a screen blocks an order, we cancel it and refund you.
• You must not re-export or resell US-origin goods to a destination or party that US rules prohibit. If you are a Reseller or Distributor, this obligation passes to your onward sales.
• We may ask you for end-use information before dispatching to certain destinations. Please answer it. It is a legal requirement on us, not a formality.

Some products ship from the USA, and US export rules follow those goods. We screen orders and destinations before dispatch. Where an order cannot lawfully be shipped we cancel and refund it in full.

7. Damaged, missing, or wrong shipments

Check your shipment when it arrives. Do not throw away the packaging until you have.

If a shipment arrives visibly damaged, note the damage on the carrier's delivery record before you sign, if the carrier lets you. This materially strengthens the claim.

Tell us within 5 days of delivery and send us:

• photographs of the outer packaging, including any damage;
• photographs of the damaged items;
• photographs of the packing list; and
• your order number.

Shortages. If items are missing, tell us in the same window with a photograph of the packing list and the goods as received. Remember that orders split across locations can arrive in more than one shipment, so check whether a second parcel is still in transit before reporting a shortage.

Wrong items. If we sent the wrong item, that is our error. We will arrange the correct item and cover the cost of returning the wrong one.

Lost shipments. If tracking stops or a shipment does not arrive, tell us. We will open a carrier trace. Carriers do not usually declare a shipment lost until a set period has passed, which varies by carrier and service, so this takes time. We will keep you updated.

Where a claim is valid, we will replace the goods or refund them. Our default is to replace the goods. If you would rather have a refund, ask and we will refund instead.

Part 2: Returns

8. Opened cosmetic and chemical products cannot be returned

Once a cosmetic or chemical product has been opened or unsealed, it cannot be returned. This is a hygiene and safety rule. We cannot verify what has happened to a chemical product after it leaves our control, and we will not resell it to another technician who will put it on a client's skin.

This applies to monomers and liquids, gels, acrylic and dip powders, polishes, prep and finishing liquids, oils, and anything else that touches skin or nail.

9. What can be returned

Subject to clause 8 and clause 11, you may return:

• Unopened products in original, undamaged, sealed packaging, with proof of purchase, within 14 days of delivery of delivery.
• Faulty or defective products, under the warranty in clause 11 of the Terms.
• Wrong items we sent, at our cost.

Tools, equipment, and furniture that have been used, assembled, or installed are treated as opened for these purposes, unless they are faulty.

10. What cannot be returned

• Any opened, unsealed, or used cosmetic or chemical product (clause 8).
• Items marked final sale, clearance, or closeout.
• Custom, made-to-order, or specially sourced items.
• Products past their expiry or best-before date at the time you request the return.
• Products that have been stored outside their stated conditions, for example frozen or heat-exposed chemistry.
• Products that have been relabelled, decanted, repackaged, or altered.

11. How to return something

Contact us first at [email protected] or on WhatsApp at +1 562 548 7272 with your order number and what you want to return. We will confirm whether the item is eligible and, if it is, give you a return authorisation and the correct return address.

Do not ship anything back without a return authorisation. Unauthorised returns are frequently held or destroyed at customs, and we cannot refund what we do not receive.

Return freight. You pay return shipping, unless the return is because the item is faulty or because we sent the wrong thing, in which case we pay.

Cross-border returns are expensive. Returning a US$40 item across a border can cost more in freight, duty, and brokerage than the item is worth. Talk to us first. On low-value items it is often better for everyone to resolve it another way, and we would rather find that solution than have you spend more than the goods are worth.

Restocking fee. We do not charge a restocking fee.

Refunds. Once we receive and inspect the return, we process the refund within 5 to 10 business days after we receive and inspect the return. Refunds go back to the original payment method. Original freight charges are not refunded, except where the return is our fault. Your bank's timing and any currency conversion loss are outside our control.

Exchanges. We do not run exchanges on international orders. Return the item under the policy above and place a new order, which is faster and clearer for both sides.

12. Your statutory rights

Where the law of your country gives you stronger rights than this policy, those rights apply and this policy does not reduce them.

In particular, consumers in the EU and UK have a statutory cooling-off right on distance sales, and statutory rights where goods are faulty or not as described. Those rights are unaffected by anything in this policy.

Note two things. First, these consumer rights generally apply to consumers, not to businesses buying in the course of trade, and most LNC Professional buyers are trade buyers. Second, even the EU and UK cooling-off right has a sealed-goods exception for products unsuitable for return on health or hygiene grounds once unsealed, which is the same principle as clause 8.

Similar protections exist in the United States (state consumer law), Canada (federal and provincial), and in a number of the other markets we serve. Where they apply, they apply.

Where you buy as an individual rather than for a business, and your country's law gives you consumer rights including a cooling-off period, we treat you as a consumer and those rights apply in full.

13. Contact

LNC Professional (LNC NSI Barbados SRL)

Email: [email protected]

WhatsApp: +1 562 548 7272

Website: lncpronails.com

LNC NSI Barbados SRL, trading as LNC Professional. Notices and enquiries: [email protected] or WhatsApp +1 562 548 7272. Return addresses are issued with each authorised return, so goods reach the right location.

Placeholder summary: decisions needed before publication

Items that need a lawyer or a specialist, not a copy editor

Stated plainly rather than smoothed over:

1. Importer of record and customs (clause 6). The position taken here (buyer is importer of record in most cross-border cases) is commercially standard, but it needs checking against the EU and UK distance-selling regimes, where selling to a consumer can make the seller responsible for import VAT regardless of what the policy says.
2. Dangerous goods classification (clause 5). Which products are restricted for air freight, and into which countries, is a freight forwarder and regulatory question. It cannot be drafted. It directly limits what some distributors can order and should be settled before those markets are opened.
3. EU and UK import VAT and IOSS (clause 6). A tax adviser question, not a legal drafting one. Needs answering before selling into those markets, not after.
4. Consumer cooling-off rights and how they interact with the sealed-goods exception (clauses 8 and 12). The exception is real and well established, but relying on it requires the seal and the hygiene basis to be handled properly in practice, not just asserted in a policy.
5. Cosmetic product registration and notification in destination markets (clause 6). Placing unregistered cosmetic products on the market is an enforcement risk in several markets we intend to serve. The policy puts the obligation on the importing buyer. That needs to be confirmed as defensible, particularly for the EU and UK.
6. US export control and sanctions screening (clause 6.1). Now stated in the policy, but the underlying control does not yet exist on paper. The obligation does not come from the seller's nationality, which is Barbadian. It comes from the fact that some products ship from the USA, so US export jurisdiction attaches to those goods wherever they travel afterwards, including onward movements through the Panama, Dubai and Jordan, or Malaysia locations. Independently, the principal is a US citizen and US persons are personally bound by US sanctions rules whatever entity they act through. The intention to operate to best practice is confirmed, so the outstanding work is documentation and assignment: name an owner, pick a screening source, define the record, and run it before the first US-origin shipment leaves.

1. Panama third-party logistics provider. The policy tells buyers that we stay responsible for Panama-routed orders. That is the right position, but it needs the 3PL contract to give us matching recourse against the provider for loss, damage, and mishandling before dispatch, and to cover authorised returns into that facility. Someone should read the 3PL agreement against clause 1 and clause 11 of this policy.
2. Freight rates and the zone schedule. Not a legal issue, but the single largest blocker to publication. The document cannot go live without it.